Returns & Exchanges

We want you to love your Raw Sugar experience, but if you are not completely satisfied with your purchase, we offer a 30-day return window for most products. Please ensure items are in their original packaging and meet our safety standards for beauty product returns.

1

Initiate Your Request

Visit our online return portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original box and attach the prepaid shipping label provided via email.

3

Drop Off Your Return

Take your package to any authorized carrier location and keep your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse inspects the return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing