Frequently Asked Questions

Everything you need to know about Raw Sugar products, shipping, and our mission.

Are Raw Sugar products truly natural?

Yes, our products are formulated with ColdPress Technology® to preserve the integrity of our plant-derived ingredients. We use organic extracts and are always free from parabens, sulfates, and phthalates.

Is Raw Sugar a cruelty-free brand?

Absolutely. We are proud to be a cruelty-free brand. We never test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.

What is your shipping policy?

We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.

How can I return a product if I am not satisfied?

We want you to love your glow. If you are not completely satisfied, you can return your purchase within 30 days of delivery for a full refund or exchange, provided the product is gently used.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Does Raw Sugar have a give-back program?

Yes! Through the Raw Sugar Initiative, for every product you purchase, we donate a bar of soap to a family in need. To date, we have donated millions of bars to help improve global hygiene.